Lawley Primary School

"Planting the seeds, growing the future"

Complaints

For all complaints or concerns parents and others are encouraged to raise them initially with the headteacher who will be able to discuss them either there and then or at a mutually agreed time. Should it not be possible to resolve any complaint or concern satisfactorily, in this way, the complaint should be put in writing and sent or given to the headteacher. If you would like assistance in setting out your complaint the school will, if asked, help you to do this, facilitating access to translation services where necessary. The school will then deal with your complaint as follows: -

  • formally acknowledge it within five school working days.
    tell you the name of the person looking into your complaint.
  • respond to it within twenty school working days or, if it is not possible to give you a complete answer, tell you what is being done to investigate and how long it is expected to take.
  • tell you if your complaint has to be dealt with under a separate procedure.
    If, when you have received your response, you are not satisfied with the outcome of your complaint you can write to the chair of governors (c/o the school)

There is provision within the policy for the complaint to be resolved informally and the chair of governors may choose to do this in the first instance before formal referral to the Governor complaints committee.

Thereafter should you remain dissatisfied and want to take the matter further you will be informed of who else you can write to at that time.

SEN Complaints Procedure

We are very pleased with the support we offer and from the feedback given, we know that on the whole our parents are too. However, if any parents are unclear or unsure of the support their child is receiving, in the first instance the issue should be discussed with the child's class teacher. If the issue is still not resolved, it may be relevant to speak to the SENCO Miss Phillips and arrange an appointment. Should further action be required, the Headteacher Ms McQuiggin may need to be involved, or as a last resort the Local Authority.